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Help and support centre
Frequently asked questions
Detailed, clear answers to the questions we hear most about our services, our way of working and ongoing support.
التسعيرHow does pricing work — hourly or fixed?
Both: a fixed price for well-defined scope, and hourly/monthly retainers for ongoing work and post-launch evolution. You always receive a written, itemized quote before committing.
الدعم الفنيDo I get support after delivery?
Yes. Every project includes a free post-launch support period, and maintenance plans provide ongoing 24/7 coverage for fixes and updates.
العقد والحقوقWho owns the code and designs after the project ends?
You do. With the final payment, ownership of source code, designs, and hosting accounts transfers fully to you, along with a documented repository and an operations handbook for your team.
الخدماتCan features be changed or added after launch?
Absolutely. Systems are built on scalable architectures, so new modules or integrations can be added later without rewriting the project. We agree a phased roadmap with you for deferred features.
عامWhat technologies do you build with?
We fit the stack to the project, not the reverse: Next.js, React, and TypeScript on the front end; Node.js and Python on the back end; PostgreSQL and Supabase for data; AWS and Google Cloud for hosting; automated CI/CD throughout.
عامDo you work with clients outside Yemen?
Yes — we operate fully remotely for clients in the Gulf and Europe: scheduled online meetings, weekly progress updates, and delivery through shared project-management boards where you can track every task.
الدعم الفنيHow do you keep project data secure?
We run security reviews and penetration tests before launch, encrypt data in transit and at rest, enforce role-based access control, and keep scheduled backups with a disaster-recovery plan.